At Zobox Protech Limited, we are committed to delivering your refurbished gadgets in a safe, secure, and timely manner. Every product is rigorously tested, securely packaged in tamper-evident boxes, and dispatched through certified logistics partners.

1. Delivery Timelines

• Metro Cities: Orders are usually delivered within 3 to 5 business days from dispatch.

• Rest of India: Orders are delivered within 4 to 7 business days depending on geographic accessibility.

• Order Processing: Orders placed before 1:00 PM IST on business days are typically processed and packed within 24–48 hours. Orders placed on weekends or national holidays will be processed on the next working day.

2. Shipping Charges

• Free Delivery: Standard shipping is completely free for all orders with a cart total of ₹999 and above.

• Nominal Shipping Fee: For orders below ₹999, a nominal flat delivery charge of ₹99 is applicable at checkout.

3. Order Tracking

Once your order has been dispatched from our fulfillment center, you will receive an automated notification via SMS, WhatsApp, and Email containing:

• Name of the courier partner (e.g. Bluedart, Delhivery, DTDC, Xpressbees).
• Waybill / Tracking Airway Bill (AWB) number.
• Direct link to track live transit status.

You can also track your order status anytime by visiting the My Orders section in your Zobox account.

4. Tamper-Evident Packaging & Delivery Inspection

All Zobox products are shipped in tamper-evident, sealed security packaging.

• Inspect Before Accepting: Please inspect the outer packaging thoroughly before accepting the package from the courier agent.

• Damaged or Tampered Packaging: If the outer box appears ripped, tampered with, or resealed with unbranded tape, DO NOT ACCEPT the shipment. Refuse delivery and ask the courier executive to mark it as damaged/tampered.

• Unboxing Video Requirement: For any claim regarding physical transit damage, missing accessories, or wrong item delivery, customers are required to record a continuous, unedited unboxing video starting from showing the sealed outer box label to power-on of the gadget. Claims must be submitted within 24–48 hours of delivery.

5. Serviceable Locations & Undeliverable Shipments

We deliver to more than 19,000 pincodes across India. If a specific pincode is temporarily non-serviceable due to regional logistics restrictions or natural events, our support team will reach out to you within 24 hours to coordinate an alternative address or initiate an immediate full refund.

If a delivery attempt fails due to incorrect customer address, contact number unreachable, or customer unavailability after 3 attempts, the parcel will return to our warehouse (RTO).

6. Need Assistance?

If you have questions regarding your shipment or delivery schedule, please reach out to us: